(Because it's never a good idea to bottle up your gripes)
Flowers. We love them. And not only because they look good - because they smell good, too. So you can imagine exactly how sorry we are if any experience you have of us makes you wrinkle your brow like a wilted petal or leaves a bad smell in your nose. That's why we make it our priority to get things right the first time.
Every rose has its thorn, though, and we must confess that, on rare occasions, things do go wrong. It drives us nuts, but it's one of those little things we have to live with as humans. We don't have to live with the results of these mistakes, though - and you certainly don't, either.
So, if for any reason you're not absolutely 100% happy with your Turkflowers experience, put up your hand. We value your feedback.
Better yet, fill in a form - just let us know! We promise that if your unhappiness is any fault of ours, we'll always offer to put things right with a sympathetic ear that really, honestly and truly does care what you think.
Our guarantees and promises
Freshness
Because our flowers are sourced directly from growers and auctions, are flowers are normally sent out in bud form meaning they will last longer with the recipient. In the few cases where the flowers are not delivered fresh, please do let us know and we will replace them free of charge.
Damages
Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left our flower emporium, but sometimes flowers do get damaged in transit. Should this occur, please contact us so what we can arrange a replacement bouquet. Please note that it may be necessary to return the original product in order to receive the refund, or in most cases sending us a photo of the damaged item should suffice.
If you are unhappy with the product received you will need to contact us as soon as possible (and within 3 days of the delivery date) using the 'Contact Us' link on our website. Due to the perishable nature of our goods we are unable to deal with complaints after 3 days. We will require a photo of the quality issue which you can attach to the contact form.
Late Deliveries
In the event of non-delivery on the selected delivery date, we will either refund you in full or redeliver your order - it is your choice, just let us know.This does not apply for postal flower orders which are not guaranteed for delivery on a specific date.
In the event of a late delivery where you have chosen our AM or other specific timed delivery service, we will refund your order in full. You keep the flowers though. It is our loss for not fulfilling on our promise to deliver on time. Please note that banks might take 3-5 days to refund the amount on your card.
Non-Delivery
We and our courier partners are human. If we fail to deliver your order we will refund you the full amount. Period. Please note that banks might take 3-5 days to refund the amount on your card.
Turkey Delivery (courier)
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Standard delivery weekdays - FREE. |
For 9:00 am -13:00 pm delivery, order by 19:00 the day before |
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Saturday delivery: FREE |
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Sunday delivery: FREE
(excluding Mother's Day) |
(for Monday 9:00 am -13:00 pm delivery, order by 19:00 pm) |
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Timed delivery Options
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orders delivered the day before are delivered with guaranteed delivery within days |
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Same day delivery
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We are delivering flowers 7 days a week |
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Next-day courier delivery
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All next-day courier delivered flowers are dispatched from our central production facility. Other products are dispatched direct from suppliers.
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Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
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If you have selected and afternoon delivery ( please note the delivery will take place between noon and 20 pm.
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Deliveries are available from Monday to Sunday.
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Where possible, we will attempt to obtain a signature from the intended recipient of the flowers.
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If standard delivery is chosen, we cannot guarantee an exact delivery time
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If no-one is available to receive the delivery, our courier will normally follow any delivery instructions provided, leave the order securely or with a neighbour and leave a delivery card stating the item's location. In the event that they are unable to leave the order securely, the driver may return the item(s) to their local depot and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the courier's local delivery depot. If no action is taken, the courier will normally re-attempt delivery the following working day. Please note that only one re-delivery attempt will be made.
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Under normal circumstances, we receive dispatch and delivery notifications from our courier. We then use that information to keep you informed of the delivery progress of your order via email and/or SMS message. However, this service is not guaranteed. In addition, there may be some delay between the occurence of a delivery event and us receiving notification.
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In the event of a non-delivery, customers are normally entitled to a refund or redelivery.
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In the event of late delivery on the chosen delivery date, we will normally refund the delivery charge associated with your order
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For deliveries to large businesses, hospitals, universities etc, deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases. Please see below for more information.
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If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.
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We are unable to call recipient prior to delivery.
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We do not guarantee to be able to follow delivery instructions.
Same day delivery
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All same-day Turkey deliveries are passed to a relay network who then pass orders onto local florists.
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For some rural areas or areas where our florist network does not have a florist, we may not be able to fulfill the order. In this case, we will contact you offering a full refund or a next day delivery fulfilled from our central production faciliity.
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Deliveries are available from Monday to Saturday. Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances. We are currently unable to deliver flowers on a Sunday or Bank Holidays.
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Our same-day deliveries are only available to Turkey addresses.
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For same-day flower deliveries, we cannot guarantee an exact delivery time
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We are able to provide delivery notifications for same-day orders.
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If no-one is available to receive the flowers, the florist's driver will normally leave a delivery card giving the recipient the option to call to reschedule delivery.
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In the event of a non-delivery, customers are normally entitled to a refund or redelivery.
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In the event of late delivery on the chosen delivery date, we will normally refund the delivery charge associated with your order
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For deliveries to large businesses, hospitals, universities etc, deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases. Please see below for more information.
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If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.
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We do not guarantee to be able to follow delivery instructions.
